FAQs

Delivery fee is determined by the total gross weight and dimension of the products.

We are unable to accommodate the scheduling of deliveries.

Our logistics partners will deliver your items to you on business days only.

As the item has only just been shipped, it's status and tracking information may take up to 24 hours to be updated on the website. Please also note that if you have ordered several items, these may be shipped separately according to stock availability. 

Our logistics partner will contact you to reschedule another delivery at your convenience. Please note that subsequent deliveries may or may not be chargeable, depending on our partner's policies. You may email us at cs@werone.shop to assist in checking on the status of your items.

Products may be shipped from various facilities, and therefore, may arrive at different times.

We are unable to accommodate cancellations once payment is made as the Seller may have started preparing the order for shipment. You may wish to email us at cs@werone.shop to assist, however we are unable to guarantee that the Seller will be able to accede to your cancellation request. Please refer to our Refund Policy.

We currently accept payment mode by major credit/debit cards (visa and mastercard), american express and paypal.

In the event your item is refunded, the amount will be credited to your initial mode of payment.

We are unable to accommodate cash payment.

Yes, you can pay without signing up for a Paypal account. You can use any debit or credit card that is supported by Paypal to make the transaction.

You may check out as guest to process an order or sign up a free account with us to enjoy greater savings and perks! 

1. Click on Create an Account, you are required to fill in the necessary fields in order to complete the registration.

2. You will receive an email notification of successful registration.

You may click on forgot your password on the sign-in page to change your password.

We are currently giving all customers a free account when you sign up and rewarding perks for being a member with us!

WeROne Points work on a SG currency based point. Every S$1 spent with us, you will be entitled with 1 point. Accumulate a minimum of 100 points to redeem S$1 for your order. The more you spend, the more you get to earn and redeem for your next purchase. 

1. You will have to click on Rewards Pop-Up button.

2. Next, click on Redeem

3. Manually slide to your preferred amount of discount

1. You can earn your points when you sign up, there is a 100 points in your account

2. You can like our social media accounts and share our facebook page to earn more points

We are unable to accommodate more than one discount code in one order. You may select which code is a better offer to your basket.