Delivery fee is determined by the total gross weight and dimension of the products.
FAQs
Shipping
Can I select the date of delivery?
We are unable to accommodate the scheduling of deliveries.
Do you deliver during weekends and holidays?
Our logistics partners will deliver your items to you on business days only.
I jus received an email saying that my item(s) has been shipped. When will I receive my order?
As the item has only just been shipped, it's status and tracking information may take up to 24 hours to be updated on the website. Please also note that if you have ordered several items, these may be shipped separately according to stock availability.
What if no one is around to receive the parcel when it arrives?
Our logistics partner will contact you to reschedule another delivery at your convenience. Please note that subsequent deliveries may or may not be chargeable, depending on our partner's policies. You may email us at cs@werone.shop to assist in checking on the status of your items.
I've only received one item from my order. Where are the rest of my items?
Products may be shipped from various facilities, and therefore, may arrive at different times.
I've changed my mind, can I cancel my order?
We are unable to accommodate cancellations once payment is made as the Seller may have started preparing the order for shipment. You may wish to email us at cs@werone.shop to assist, however we are unable to guarantee that the Seller will be able to accede to your cancellation request. Please refer to our Refund Policy.
Payment
What are the payment methods available?
We currently accept payment mode by major credit/debit cards (visa and mastercard), american express and paypal.
How do I get my refund?
In the event your item is refunded, the amount will be credited to your initial mode of payment.
Can I order by cash?
We are unable to accommodate cash payment.
Can I pay without using a Paypal account?
Yes, you can pay without signing up for a Paypal account. You can use any debit or credit card that is supported by Paypal to make the transaction.
My Account
Do I need to sign up for an account to make an order?
You may check out as guest to process an order or sign up a free account with us to enjoy greater savings and perks!
How do I sign up an account?
1. Click on Create an Account, you are required to fill in the necessary fields in order to complete the registration.
2. You will receive an email notification of successful registration.
3. You can continue to shop and enjoy perks in our loyalty program.How do I change my password for my account?
You may click on forgot your password on the sign-in page to change your password.
Is WeROne membership account chargable?
We are currently giving all customers a free account when you sign up and rewarding perks for being a member with us!
WeROne Loyalty Program
What are WeROne Points?
WeROne Points work on a SG currency based point. Every S$1 spent with us, you will be entitled with 1 point. Accumulate a minimum of 100 points to redeem S$1 for your order. The more you spend, the more you get to earn and redeem for your next purchase.
How do I redeem my points?
1. You will have to click on Rewards Pop-Up button.
2. Next, click on Redeem
3. Manually slide to your preferred amount of discount
4. Copy the code and paste it during check-out, you will also receive an email notification of the discount code.How do I earn my points?
1. You can earn your points when you sign up, there is a 100 points in your account
2. You can like our social media accounts and share our facebook page to earn more points
3. You can refer to your friends and get extra 100 points with every successful referral. They have to spend $5 off $35 using the referral link. The more friends you refer, they get to enjoy great savings while you get to accumulate more points for discount.Can I check-out with more than one discount code?
We are unable to accommodate more than one discount code in one order. You may select which code is a better offer to your basket.